Privacy Policy

1. Introduction

StarShipper ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website and API platform.

This policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, phone number)
• Account credentials and authentication data
• Business and organization information
• Payment and billing information
• Communication records and support requests

2.2 Usage and Technical Information

• IP address and device information
• Browser type and operating system
• API usage data and logs
• Cookies and similar tracking technologies
• Usage patterns and preferences

2.3 Document and Shipment Data

When you use our document extraction and shipment tracking services, we may process trade documents, customs paperwork, and shipment information you upload or provide through our platform.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your account
• Communicate with you about our services, updates, and support
• Analyze usage patterns and optimize platform performance
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms
• Develop new features and services

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processing, analytics)
• Business Partners: With your consent, to integrate with third-party services you choose to use
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety and that of our users

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Under Australian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information in certain circumstances
• Object: Object to certain processing of your information
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at the details provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings, though disabling cookies may affect functionality of our services.

9. Third-Party Services

Our platform may integrate with or link to third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Google API Services

StarShipper's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

10.1 What Google Data We Access

When you connect your Google account to StarShipper, we may access:

• Basic profile information: Your name, email address, and profile picture (for authentication and account identification)
• Google Sheets data: Only the specific spreadsheets you explicitly authorize and share with us (for document data synchronization)

10.2 How We Use Google Data

We use information from Google APIs solely to:

• Authenticate your identity and manage your account
• Sync extracted document data to your designated Google Sheets (only when you enable this feature)
• Display your profile information within the application

10.3 Limited Use Disclosure

StarShipper's use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements. Specifically, we:

• Do not sell your Google data to third parties
• Do not use Google data for advertising purposes
• Do not use Google data to build user profiles unrelated to our services
• Only use Google data to provide and improve the specific features you've authorized
• Only transfer Google data to third parties when necessary to provide our services, with your consent, for security purposes, or to comply with applicable laws

10.4 Revoking Access

You can revoke StarShipper's access to your Google account at any time by:

• Disconnecting Google Sheets integration in your StarShipper Inbox Settings
• Visiting your Google Account permissions page and removing StarShipper's access

Upon revocation, we will stop accessing your Google data and delete any cached Google data within 30 days, unless retention is required by law.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at:

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.